Poster: Improving Customer Service Through Rapid Prototyping of Data Exploration Chatbots

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DOI 10.1145/3605390.3610813

Companies are increasingly using relational databases to store their business data. In most cases, they would benefit from adopting conversational user interfaces to explore this data, allowing non-technical users to perform complex queries without the need to involve customer service or developers. This poster presents the details on the re-engineering of CHATIDEA (CHATbots for Interactive Data ExplorAtion), a novel no-code framework that supports the rapid prototyping of chatbots to explore information extracted from structured data sources.

ACM Digital Library

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