Poster: Improving Customer Service Through Rapid Prototyping of Data Exploration Chatbots
Andrea Esposito, Giuseppe Desolda, Rosa Lanzilotti, Maristella Matera, Rossella Pizzi, Stefano D’AscoliAbstract
Companies are increasingly using relational databases to store their business data. In most cases, they would benefit from adopting conversational user interfaces to explore this data, allowing non-technical users to perform complex queries without the need to involve customer service or developers. This poster presents the details on the re-engineering of CHATIDEA (CHATbots for Interactive Data ExplorAtion), a novel no-code framework that supports the rapid prototyping of chatbots to explore information extracted from structured data sources.